Having recently moved into a new office and operation center, China’s Tianjin Yuanchang Reefer Container Service Co., Ltd. (TYR) has a new trophy to add to its décor.
TYR topped a list of outstanding Carrier Transicold container refrigeration service centers from the Asia-Pacific Operations (APO) region that were recently recognized for outstanding performance, taking home the 2010 Top Performer Award presented at the annual APO Service Center Meeting. It was the second time in TYR’s 15 years as a Carrier Transicold service center that it won the award.
“TYR looks beyond their established markets to seek out new opportunities,” said Hai Kuan Lee, APO regional service manager, Carrier Transicold. “They expand their service offerings and grow in line with their customers’ needs, while also making the effort to provide extraordinary service. Whether helping customers after hours or on holidays, or presenting solutions to apparently impossible situations, TYR’s staff always goes above and beyond to ensure that their customers are happy.”
TYR’s new 1,000-sq. meter operation, located in the Tianjin Free Trade Zone, is an example of how it invests in its business. “TYR keeps their facilities up to date, their parts supply well stocked and their staff trained on the latest technologies,” Lee continued.
At the APO Service Center meeting, additional recognition went to eight other service centers in four categories: Coolstar Co. Ltd. of Busan, Korea, and Ming Fung Reefer Container Service Co. Ltd. of Hong Kong, both for customer satisfaction; Dolphin Marine Enterprises Pvt. Ltd. of Mumbai, India, and Eastern (1961) Company Pte. Ltd., Singapore, both for replacement components; IRS Eastern Inc., Davao, Philippines, and Qingdao Xin Sanly Reefer Container Technical Co. Ltd., Qingdao, China, both for employee development. Recognition for most improved service center went to Shenzhen Greating Fortune Automatization Technology Co. Ltd., Shenzhen, China, and Reefertec Pte. Ltd. of Singapore.
The 2010 Service Center Meeting was a two-day event held in Hanoi and attended by representatives of 39 service centers.back to top