At a time when the total global refrigerated container fleet is estimated to be about a million units and the total number of dry and reefer containers is about 18 times that, a mere 420 containers may seem like a drop in the ocean. But when those 40-foot containers are filled with replacement parts, electronic components, consumables and refrigeration accessories from Carrier, they actually serve as a vital link in the global cold chain.
The 420 containers represent the annual shipments dispatched by Carrier’s Performance Parts Group from Syracuse, N.Y., Rotterdam and Singapore to bolster inventories of Carrier’s other strategically located parts depots throughout the world, which in turn support Carrier authorized service centers and shipping line customers. Carrier maintains thousands of active container part numbers supporting various generations of ThinLINE®, EliteLINE® and PrimeLINE® units, PowerLINE® generator sets, and also common replacement components for competitive equipment. Replacement parts are available in both the high-tier Performance Parts™ line and the Select Line™ tier, both of which are manufactured to original equipment specifications, and supported by Carrier’s global warranty program, but vary in terms of warranty length and cost.
Additionally, the Performance Parts Group is now making preparations so that a ready supply of parts will be available to support the new NaturaLINE™ unit.
"The depth of our product offerings is just one of the key differences between Carrier and our competition,” said Ralph Bott, general manager of Carrier’s Performance Parts Group. “Knowing what to stock where and in what quantities is fundamental,” he said. “A Carrier advantage is that we have our depots in the right places and the systems in place to assure that they are always well-stocked.
“Built through a nearly four-decades-long investment, our global network of parts depots is as extensive as it is because we’ve listened to our customers,” Bott continued. “We understood where they needed us to be, and in supporting their businesses, we’ve grown along with them.”
The scale and scope of the network itself will remain dynamic, according to Bott. “Based on customer feedback we are always looking for opportunities to support them wherever needed with quality parts and accessories, and unmatched global warranty support.
“Our commitment doesn’t end with the sale. We’re here to support our customers throughout the life of their Carrier investment.”
PERFORMANCE PARTS DEPOTS 2011
Syracuse, New York
Panama Free Trade Zone
San Antonio, Chile
Rotterdam, The Netherlands
Cape Town, South Africa
Yangsan City, South Korea
Auckland, New Zealand